Refund & Cancellation Policy

Subscriptions

Subscriptions renew automatically until cancelled. You may cancel at any time before the next renewal date.

Cancellation does not necessarily mean immediate termination of paid access; access generally continues until the end of the paid billing period.

Refunds

Refund requests are evaluated according to:

• applicable law
• payment-provider rules
• whether the service has been substantially used
• duplicate charges
• technical failures
• unauthorised transactions
• exceptional circumstances

Where required by applicable law, statutory cancellation and refund rights will be honoured. Refund requests are never automatically denied.

Voice minutes

Purchased voice minutes are intended for use within Ouchy. Once voice minutes have been used the corresponding service has been delivered, and used minutes are generally not refundable except where required by law or where we determine that a refund is appropriate.

If voice minutes remain unused, refund eligibility depends on the applicable purchase terms and law.

Unauthorised transactions

If you believe a transaction was unauthorised, contact billing@lola.app as soon as possible. We may request transaction details to investigate.